Binance’s Favorite Reply: “Please Be Affected person” — Does Buyer Empathy Even Exist?
My money has been stuck on Binance since 29 August 2026. I have cooperated, answered questions, contacted help repeatedly, and submitted formal complaints. What have I acquired in return? The same copy-and-paste replies again and again: “Please be affected person,” “We understand your concern,” and “Watch for the evaluate to be completed.”
Significantly, is that this what customer help means to Binance? Clients are anticipated to cooperate endlessly, but Binance can't even provide a transparent rationalization or a sensible timeline.
Attempt putting yourself in our footwear. Imagine your wage being withheld for 2 months, and each time you ask when you'll get it, your employer merely says, “Please be patient and thanks on your understanding.” Would you settle for that?
Stop telling us that you simply perceive our considerations when your actions show completely no empathy. Repeating the same scripted response just isn't an answer, and asking for endurance without providing meaningful info just isn't customer support.
I'm not asking to commerce. I simply want entry to my own cash. If mandatory, let me withdraw every part and close my account.
@BinanceCSHelp, please stop asking clients to know Binance. When will Binance lastly present some understanding towards its clients?
Case IDs: #170809416 / #172138054
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