WARNING: NC Wallet is holding my BTC for 100+ hours. No TxID generated even after paying priority fee (Ticket: NW-150331)

I am putting out a serious warning for anyone considering using NC Wallet.

My funds are being held in what appears to be a deliberate internal lock. I initiated a Bitcoin withdrawal of 0.00272744 BTC exactly 100 hours ago. To ensure a fast transaction, I explicitly turned off their "No commission" option and paid the priority network fee myself. Despite this, the transaction has been stuck in "Pending" status for over 4 days. No TxID (transaction hash) has been generated. This is 100% proof that NC Wallet is holding the funds internally and has not even broadcasted the transaction to the Bitcoin blockchain.

Support (Ticket: NW-150331) sent a generic automated reply blaming "blockchain congestion," which is a flat-out lie since there is no TxID to track. Since I pointed this out with technical facts, they have gone completely silent and ignored all my email. Stay away from this platform.

If anyone has tips on how to force them to release an internal hold, please let me know.