Never using binance again

I’ve been a Binance consumer since 2017 and skilled a pressured liquidation through the confirmed system outage round October 10–11, 2025. Regardless of responsibly managing my positions (around 94% LTV, nicely under liquidation), I was unable to log in or modify on account of Binance’s inaccessibility. This resulted in a total lack of over $40,000 USD in USDC, USDT, and RENDER collateral. Over the next weeks, I contacted help multiple occasions, submitted screenshots, and referenced the official outage announcement. Each time, my case was redirected beneath the “Collectively Initiative”, despite the fact that my state of affairs clearly certified as a system-outage-related liquidation, which ought to fall underneath Binance’s consumer protection and compensation policies. After quite a few escalations and ready durations, I used to be advised my case was “manually reviewed and accomplished,” yet no particular cause for ineligibility was offered. Once I asked for clarification, I used to be knowledgeable Binance “can't specify” the info or criteria used. The final message said: “Together Initiative and related incident evaluations have been accomplished, and all selections are ultimate.” This complete course of lacked transparency, accountability, and significant consumer protection. After being a loyal buyer for years, it’s disappointing that such a critical outage — which instantly brought about liquidation — was handled with template replies and no clear rationalization. I’m submitting this feedback so Binance management understands the actual human influence of those selections, and I hope future incidents are dealt with with higher readability, fairness, and communication.

They have closed off ALL compensation/help. i actually want the rest of you good luck however it looks like its over. I'll by no means be utilizing this change once more. lesson learnt.