Gemini blocking withdrawals while shutting down UK operations – anyone else stuck?

I’m a UK-based user of Gemini and I’ve been trying to withdraw my Bitcoin for weeks with no success.

Every time I attempt a withdrawal, I get stuck in a broken authentication loop:

• I swipe to confirm the withdrawal
• It then asks me to approve via Authy
• But Gemini has removed Authy/SMS support
• And there is nowhere to enter the code

So the withdrawal just… can’t complete.

My account was recently recovered, and since then withdrawals appear to be restricted. I’ve contacted support multiple times and only get generic responses like “we’re working on it.”

Now the really concerning part:
Gemini is shutting down operations in the UK soon, and I still cannot access my funds.

At this point, it feels like my assets are effectively locked due to a system failure on their side.

Has anyone else experienced:

• The Authy/passkey issue?
• Withdrawal blocks after account recovery?
• Any success actually getting funds out recently?

I’ve now escalated this to the Financial Conduct Authority and the Financial Ombudsman Service.

Would really appreciate hearing if others are dealing with this or if anyone found a workaround.