Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privacy of our users, we don't ask for, or in any other case provide account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to help you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e mail or telephone number, choose your difficulty from the choices, if your difficulty wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our reside help group, then click ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in sensitive matters, or offering incorrect info will result in the comment being eliminated.

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How one can publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please guarantee your case ID continues to be legitimate before posting)
2. Present a description of your difficulty (we’ve included a number of widespread problems under)

In case your case will get resolved, please delete your comment. Or, no less than update it to say resolved. It will help users that also need assistance get the eye they need. Thanks!

Please notice: We will’t enable you to until you present us with a legitimate case ID. Users with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be proven far left of the top bar - alternatively, you'll be able to see your case ID in the e mail or text you obtain upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended resulting from danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our workforce and provide relevant info when prompted to take action.

● Withdrawal Danger may be triggered by quite a lot of reasons. Danger management is extraordinarily essential. Please word that we will only assist you if we deem your case to be respectable, when you've got attempted to hack an account and request for unsuspension, you may be unsuccessful as we've processes in place to stop this.

Our workforce works extremely exhausting to resolve these issues as quickly as potential and a few instances can take time to resolve but please be mindful the rationale for that is to make sure you, our customers, are protected.

Instances replied by our mods are already within the escalation course of. An extended wait after escalation = our staff is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly within the chat.

Please refrain from leaving multiple messages on this thread if your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your bank / Binance account.

● Includes intermediaries akin to financial institution transfers or shopping for crypto with credit/debit cards.

● Observe: It could actually take up to a number of working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. When you expertise points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our best to help you with the offboarding.

5. Buying and selling system and different account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Another points

Please comply with the format said above, your case cannot be escalated if you don't comply with this process and your remark could also be eliminated. Following the format helps us classify and determine the issues, escalate them to our related departments and get everyone’s issues resolved. Spamming the feed is unfair to other customers and can end in a ban.