Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privateness of our users, we don't ask for, or in any other case present account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to be able to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e-mail or telephone number, select your difficulty from the choices, if your challenge wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our reside help staff, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in sensitive issues, or providing fallacious info will lead to the comment being removed.

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Methods to publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please guarantee your case ID continues to be valid before posting)
2. Provide a description of your concern (we’ve included a number of widespread problems under)

If your case gets resolved, please delete your comment. Or, no less than replace it to say resolved. This can assist customers that still need help get the eye they want. Thanks!

Please notice: We will’t assist you until you present us with a legitimate case ID. Users with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be shown far left of the top bar - alternatively, you possibly can see your case ID in the e mail or text you obtain upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a result of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our staff and provide relevant info when prompted to take action.

● Withdrawal Danger could be triggered by various causes. Danger management is extremely necessary. Please observe that we will only make it easier to if we deem your case to be reliable, in case you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we've got processes in place to stop this.

Our group works extraordinarily exhausting to resolve these points as soon as potential and some instances can take time to resolve but please bear in mind the rationale for this is to ensure you, our customers, are protected.

Instances replied by our mods are already in the escalation course of. An extended wait after escalation = our group is working onerous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly within the chat.

Please refrain from leaving a number of messages in this thread if your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your bank / Binance account.

● Includes intermediaries corresponding to bank transfers or shopping for crypto with credit score/debit cards.

● Word: It could take up to several working days for the cash to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In case you expertise points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our best to assist you with the offboarding.

5. Buying and selling system and other account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Some other issues

Please comply with the format said above, your case can't be escalated if you do not comply with this course of and your remark could also be eliminated. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everybody’s issues resolved. Spamming the feed is unfair to different customers and can end in a ban.