Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privacy of our customers, we don't ask for, or in any other case provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to be able to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e mail or telephone quantity, choose your difficulty from the choices, in case your challenge wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our reside help staff, then click on ‘okay’ to proceed.

Do not hesitate to assist your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in sensitive issues, or offering flawed info will lead to the comment being removed.

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Find out how to publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be legitimate before posting)
2. Present a description of your difficulty (we’ve included a couple of widespread issues under)

In case your case gets resolved, please delete your remark. Or, a minimum of replace it to say resolved. This can help customers that still need assistance get the attention they need. Thanks!

Please word: We will’t make it easier to until you present us with a legitimate case ID. Customers with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be shown far left of the top bar - alternatively, you possibly can see your case ID in the e mail or text you obtain upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a consequence of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our staff and provide relevant info when prompted to do so.

● Withdrawal Danger could be triggered by quite a few causes. Danger control is extremely essential. Please word that we will solely enable you to if we deem your case to be respectable, when you have tried to hack an account and request for unsuspension, you may be unsuccessful as we've got processes in place to stop this.

Our staff works extremely exhausting to resolve these points as quickly as potential and a few instances can take time to resolve however please take into account the rationale for that is to ensure you, our customers, are protected.

Instances replied by our mods are already in the escalation course of. An extended wait after escalation = our staff is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly within the chat.

Please refrain from leaving a number of messages in this thread in case your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your financial institution / Binance account.

● Includes intermediaries corresponding to financial institution transfers or shopping for crypto with credit score/debit cards.

● Observe: It may possibly take up to several working days for the money to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you expertise points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our greatest to help you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Another points

Please comply with the format said above, your case cannot be escalated if you don't comply with this course of and your comment may be eliminated. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everybody’s problems resolved. Spamming the feed is unfair to other users and can end in a ban.