Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privacy of our users, we don't ask for, or in any other case present account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to have the ability to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e mail or telephone number, select your problem from the choices, in case your difficulty wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our stay help staff, then click on ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in sensitive matters, or offering mistaken info will lead to the remark being removed.

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Learn how to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be legitimate before posting)
2. Present a description of your difficulty (we’ve included a number of widespread issues under)

In case your case gets resolved, please delete your remark. Or, a minimum of replace it to say resolved. This can assist users that also need help get the attention they want. Thank you!

Please notice: We will’t assist you until you provide us with a legitimate case ID. Customers with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be proven far left of the top bar - alternatively, you'll be able to see your case ID within the e-mail or textual content you obtain upon initiating the chat.

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Widespread problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended as a consequence of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our workforce and provide relevant info when prompted to take action.

● Withdrawal Danger could be triggered by quite a lot of causes. Danger control is extraordinarily essential. Please word that we will solely allow you to if we deem your case to be respectable, when you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we have now processes in place to stop this.

Our group works extremely arduous to resolve these points as quickly as attainable and a few instances can take time to resolve however please remember the rationale for that is to make sure you, our users, are protected.

Instances replied by our mods are already within the escalation course of. An extended wait after escalation = our workforce is working arduous at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly within the chat.

Please refrain from leaving multiple messages on this thread if your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your bank / Binance account.

● Includes intermediaries similar to financial institution transfers or buying crypto with credit/debit playing cards.

● Notice: It might take as much as a number of working days for the money to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In case you experience issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our best to help you with the offboarding.

5. Buying and selling system and different account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other points

Please comply with the format said above, your case can't be escalated if you do not comply with this process and your remark could also be eliminated. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to different users and can end in a ban.